Refund and Returns Policy

We are committed to ensuring your satisfaction with every purchase. Should you need to return or exchange an item, please adhere to the following steps:

Return Policy:

We offer a 7-day return policy for unused and unworn items with all tags attached.
Items must be in their original condition and packaging.
Damaged items during transit must retain their tags for return processing.
Altered or damaged items after tag removal may not be accepted for return.
Opening video is compulsory for any kind of issues related to the product( return / refund / exchange ).

Exchange Policy:

Items can be exchanged within the stipulated return period, subject to stock availability.

Refund Process:

Upon receiving the returned item, we will credit the amount as STORE CREDIT or provide an online refund within 15 business days, based on your selected preference during the order placement.

Cancellation Policy:

To cancel an order, email hello@jvelliq.com with your order number within 24 hours from the time of order placement.

Note: We regret to inform you that we are currently unable to process return requests or orders for international shipments.

For any further assistance or inquiries, please contact hello@jvelliq.com.

Thank you for choosing Jvelliq.

expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Also you can contact us at +91 9429569612 or WhatsApp us at +91 9429569612.